Technical Support

Welcome to our Technical Support Center!

As an SLZUSD staff member, use the following resources to get help.

Contact Support

Got technical issues? We can help!


General support issues	Create a ticket
Onsite help	Contact your school's edtech support technician
Internet or phone outage	Create a ticket or call Technical Support at x4749
No power	~ Report to the school/district main office ~ Call the school's emergency line (POTS) ~ Call TIS emergency voicemail: 510-605-0333

Introducing Incident IQ!

We're transitioning to a new ticketing system, Incident IQ. HelpSTAR will remain available through the end of this school year to ensure a smooth transition. ▶️Video: Learn how iiQ works

How to use the iiQ ticketing system

How does iiQ work?

With iiQ, tickets are automatically categorized and routed to the responsible technician. Once you submit a ticket, you can access your iiQ dashboard to check the status of your open tickets and comment in real time.

How do I get started with iiQ?

Log in to iiQ through Microsoft Azure using your district username and password, then follow the prompts to create a ticket. That's it!

Can I email my issue instead of logging in to iiQ?

No. Emailed issues often lack critical details, and they also need to be manually reviewed, triaged, and routed to the correct technician. Both of these things slow down response times. Submitting your issue through iiQ helps get it to the right team member faster with the information needed to assist you more quickly.

To learn more about using iiQ, check out the iiQ Getting Started Guide (you'll need to log in to iiQ first).

Help FAQs

Staff technology resources

Aeries SIS

Cisco Duo (MFA)

Cisco office phones

E-curriculum/Canvas LMS

Hardware/software requests

Recover a lost password

Access staff email outside of the district network

Forward Gmail to your Outlook account

Get Cybersecurity Training

Technology Teacher on Special Assignment (TSA)

Our Technology Teacher on Special Assignment (TSA) provides professional development and resources to enrich instructional strategies by integrating technology into the core curriculum. By collaborating with teachers and staff to develop curriculum and materials, the Technology TSA helps increase student learning and achievement. These valuable contributions help expand teachers' ability to engage student learning experiences and promote 21st-century readiness.

Some of the support provided includes, but is not limited to:

Modeling lessons and providing peer coaching
Developing goals and objectives for teachers to integrate technology into their lessons
Leading tech talks and faculty workshops
Supporting curriculum and technology integration for Professional Learning Communities (PLCs)
Curating a clearinghouse of educational technology resources

Onsite Edtech Support Technicians

Edtech Support Technicians assist teachers in the classroom/computer lab and venues, including projector use, user support, and student password recovery. They maintain mobile device cart inventory and/or intra-site reservations, and provide support ticket submission guidance for technical issues.

To contact your school's support technician, check your school's directory, phone list, or roster.

School Site	Support Technician
Arroyo	Sophia Jimenez
Adult School, Bohannon	Isabella Mary
Bay, Corvallis, Dayton	Jennifer Bernal
Colonial Acres	Rebecca Codere
Del Rey, Lorenzo Manor	Mikal Dace
East Bay Arts, Royal Sunset, Washington Manor	Francis Frias
Edendale, Hesperian	Holland Bakowsky
Grant, Hillside	Kenneth Samreuang
San Lorenzo	Angela Villegas