Technical Support
Welcome to our Technical Support Center!
As an SLZUSD staff member, use the following resources to get help.
Contact Support
Got technical issues? We can help! Contact our IT team for help with the following:
- Hardware: computers, laptops, Chromebooks, mobile devices, smartboards, projectors, phones, cameras, and more
- Software: operating systems, programs/apps, e-curriculum, district/school websites, LMS, and more
- Access: password recovery, credentials, permissions, Aeries access
To contact us, submit a support request:
- Submit a ticket by email: [email protected]
- Call ext. 4749 (emergencies only)
For onsite help, contact your school's edtech support technician.
Help FAQs
Staff technology resources
Aeries SIS
Cisco Duo (MFA)
Cisco office phones
E-curriculum/Canvas LMS
Hardware/software requests
Recover a lost password
Access staff email outside of the district network
Forward Gmail to your Outlook account
Technology Teacher on Special Assignment (TSA)
Our Technology Teacher on Special Assignment (TSA) provides professional development and resources to enrich instructional strategies by integrating technology into the core curriculum. By collaborating with teachers and staff to develop curriculum and materials, the Technology TSA helps increase student learning and achievement. These valuable contributions help expand teachers' ability to engage student learning experiences and promote 21st-century readiness.
Some of the support provided includes, but is not limited to:
- Modeling lessons and providing peer coaching
- Developing goals and objectives for teachers to integrate technology into their lessons
- Leading tech talks and faculty workshops
- Supporting curriculum and technology integration for Professional Learning Communities (PLCs)
- Curating a clearinghouse of educational technology resources
Onsite Edtech Support Technicians
Edtech Support Technicians assist teachers in the classroom/computer lab and venues, including projector use, user support, and student password recovery. They maintain mobile device cart inventory and/or intra-site reservations, and provide support ticket submission guidance for technical issues.
To contact your school's support technician, check your school's directory, phone list, or roster.
| School Site | Support Technician |
| East Bay Arts, Royal Sunset, Washington Manor | Francis Frias |
| Arroyo | Sophia Jimenez |
| Adult School, Bohannon | Isabella Mary |
| Bay, Corvallis, Dayton | Jennifer Bernal |
| Colonial Acres | Rebecca Codere |
| Del Rey, Lorenzo Manor | Mikal Dace |
| Edendale, Hesperian | Holland Bakowsky |
| Grant, Hillside | Kenneth Samreuang |
| San Lorenzo | Angela Villegas |